Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by ADRIANO MENEGHETTI. Throughout the site, the terms “we”, “us” and “our” refer to ADRIANO MENEGHETTI.

ADRIANO MENEGHETTI provides this website, including all information, tools and services available from this website, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or made available by hyperlink.

These Terms apply to all users of the website, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with all of the Terms, you should not use our website or purchase our products.

Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

PAYMENT METHODS

We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Maestro, Shopify Payments, PayPal, Apple Pay, Google Pay, iDEAL, Bancontact and Shop Pay, depending on the country of purchase and availability.

Payment must be completed before an order is processed, unless otherwise expressly agreed by us.

Payment information is processed through the relevant payment service providers available at checkout. We do not request or store your full payment-card credentials directly through our website, except where this is expressly provided by the applicable payment service provider.

An order may be cancelled or not accepted if payment is not successfully authorised, if there is a suspected fraudulent transaction, or where a product or price has been displayed incorrectly.

TAXES AND DUTIES

Prices displayed on our website include applicable VAT or other taxes where required by applicable law and as indicated at checkout.

For deliveries within the European Union, applicable taxes are handled in accordance with the tax rules applicable to the order and destination.

For deliveries outside the European Union, the customer may be required to pay import VAT, customs duties, customs clearance fees, brokerage fees, handling charges and any other taxes or charges imposed by the destination country.

Such import charges are not included in the product price or shipping charge unless expressly stated at checkout.

The customer is responsible for complying with all import requirements applicable in the destination country and for paying any import duties, taxes or customs charges imposed by the relevant authorities.

Customs procedures, inspections and delays may occur for international shipments and may be outside our control.

Refusal to pay applicable customs duties or import charges does not automatically entitle the customer to a refund of shipping charges or other costs incurred by us, subject always to any mandatory rights provided by applicable law.

SHIPPING

Orders are shipped from Italy.

We may use DHL Express, FedEx/TNT Express or another express courier selected by us or made available at checkout.

Once an order has been dispatched, the customer may receive tracking information by email.

Any delivery times displayed on our website are estimates unless a specific delivery date has been expressly guaranteed.

Delivery times may be affected by weekends, public holidays, courier delays, customs procedures, incorrect or incomplete delivery information, weather conditions, strikes, force majeure events or other circumstances outside our reasonable control.

The customer is responsible for providing a complete and accurate delivery address and contact information.

For international shipments, customs clearance may delay delivery. Such delays do not constitute a failure to ship the order.

Where mandatory consumer law applies, nothing in these Terms limits our legal obligations concerning delivery, loss or damage to goods.

RETURN POLICY – 14-DAY RETURN PERIOD

IMPORTANT: 14-DAY RETURN PERIOD

For eligible purchases, customers have a 14-day period to exercise the applicable statutory right of withdrawal.

The withdrawal period generally begins when the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

If the customer wishes to exercise the statutory right of withdrawal, the customer must communicate the decision to us within the applicable 14-day withdrawal period.

After communicating the withdrawal, the customer must send the goods back without undue delay and, where the statutory withdrawal rules apply, no later than 14 days from the date on which the customer communicated the withdrawal.

A product cannot be returned simply because the customer has changed their mind after the applicable 14-day withdrawal period has expired.

Our 14-day return policy is not a general two-year return policy.

The statutory legal guarantee concerning defective or non-conforming products is a separate legal protection and does not mean that a customer may return an undamaged, correctly supplied product for a change of mind two years after purchase.

RETURN CONDITIONS

Returned products must be:

unused and unworn;
in their original condition;
returned with all original packaging;
returned with the original labels and tags attached, where applicable;
complete with all accessories originally supplied;
free from damage, stains, odours or signs of use beyond what is reasonably necessary to inspect the product.

The customer may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

If the product has been handled beyond what is reasonably necessary and its value has consequently diminished, we may deduct the corresponding amount from the refund, to the extent permitted by applicable law.

Products returned in an altered, damaged, used or incomplete condition may therefore be subject to a deduction for diminished value where permitted by law.

RETURN SHIPPING COSTS

We do not provide free returns.

The customer is responsible for the direct cost of returning the product to us, unless mandatory applicable law requires otherwise.

The customer is also responsible for choosing an appropriate return service and for ensuring that the parcel reaches us safely.

We strongly recommend using a tracked and insured shipping service.

We are not responsible for return parcels that are lost, damaged or misdelivered while being returned to us, except where applicable law provides otherwise.

Returns sent cash-on-delivery will not be accepted.

The return parcel must contain sufficient information to identify the customer and the original order.

Returns that cannot reasonably be identified may be refused or may require additional time for identification and processing.

RETURN ADDRESS

All returns must be sent to:

ADRIANO MENEGHETTI
Via Guzzina 7
20861 Brugherio (MB)
Italy

Customers should contact us at info@adrianomeneghetti.com before returning a product and should follow the return instructions provided by us.

LATE RETURNS

The applicable withdrawal period is strictly subject to the mandatory rules governing consumer withdrawal rights.

For voluntary returns or exchanges that are not required by mandatory law, a return received or shipped after the applicable return period may be refused.

Delivery delays by the courier do not extend a statutory withdrawal period unless applicable law provides otherwise.

Where a customer has validly exercised the statutory right of withdrawal within the required period and has subsequently returned the goods within the applicable statutory deadline, the return will be handled in accordance with the applicable withdrawal rules.

EXCHANGES

We do not operate automatic product exchanges.

If you wish to receive a different product, size, colour or model, you must return the original product in accordance with the applicable return procedure and place a new order for the desired product.

The new order is treated as a separate purchase and is subject to the price and availability applicable at the time the new order is placed.

Any refund for the original order will be processed in accordance with the applicable refund and withdrawal rules.

REFUNDS

Once the returned product has been received and inspected, we will process the applicable refund.

Where the statutory right of withdrawal applies, the refund will be processed within the period required by applicable law.

We may withhold the refund until we have received the returned goods or until the customer has provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer and permitted by applicable law.

Where a statutory withdrawal applies, the refund will include the applicable standard delivery cost originally paid by the customer, subject to the legal rules concerning additional delivery costs resulting from the customer's choice of a more expensive delivery method.

The customer remains responsible for the direct cost of returning the goods to us.

Any customs duties, import taxes, brokerage fees, customs clearance fees or other charges imposed by a destination country are not refunded by us unless required by applicable law.

Refunds may also be reduced by any amount for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods, where such deduction is permitted by applicable law.

LEGAL GUARANTEE – DEFECTIVE OR NON-CONFORMING PRODUCTS

Nothing in these Terms excludes or limits any mandatory statutory rights relating to defective, damaged or non-conforming products.

The statutory legal guarantee for lack of conformity is separate from the 14-day right of withdrawal.

Accordingly:

A customer does not have a general right to return a correctly supplied, undamaged product simply because the customer has changed their mind after the applicable 14-day withdrawal period.

Where a customer believes that a product is defective or does not conform to the contract, the customer must contact us at:

info@adrianomeneghetti.com

We may request photographs, a description of the alleged defect, proof of purchase and, where necessary, the return of the product for inspection.

Any remedy for a genuine lack of conformity will be provided in accordance with the mandatory consumer protection laws applicable to the purchase.

Normal wear and tear, damage caused by improper use, accidental damage, misuse, failure to follow care instructions or damage caused after delivery are not automatically considered defects of conformity.

SALE AND DISCOUNTED PRODUCTS

Products purchased during sale, promotional or discounted periods remain subject to any mandatory consumer rights applicable to the transaction.

A discount does not by itself eliminate statutory withdrawal rights or statutory rights concerning defective or non-conforming products.

Where permitted by applicable law, products expressly identified as FINAL SALE may be excluded from our voluntary change-of-mind return or exchange policy.

Any such exclusion will be clearly indicated before the customer completes the purchase.

Unless mandatory law provides otherwise, a sale price does not create an extended return period.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country or that you have obtained the necessary consent from a parent or legal guardian where required by law.

You may not use our products or website for any illegal or unauthorised purpose.

You must not violate any applicable law when using our website or purchasing our products.

A breach of these Terms may result in termination of your right to use our website, without prejudice to any rights or remedies available to us under applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or cancel an order where permitted by applicable law.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

The headings used in these Terms are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is not accurate, complete or current, except where otherwise required by applicable law.

Product descriptions, prices, availability and other information may be updated from time to time.

We reserve the right to correct errors, inaccuracies or omissions and to change information where permitted by law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue products or services at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service, except where liability cannot legally be excluded.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online through our website.

We make reasonable efforts to display product colours, materials and characteristics accurately. However, the appearance of colours may vary depending on your device or screen.

We reserve the right to limit quantities where permitted by law.

All product descriptions and prices are subject to change without notice.

We reserve the right to discontinue any product at any time.

We do not guarantee that products displayed on the website will always be available.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders where permitted by applicable law, including orders that appear to have been placed fraudulently or in violation of these Terms.

You agree to provide current, complete and accurate purchase and account information.

You agree to promptly update your information, including your email address and payment information, so that we can complete transactions and contact you when necessary.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we do not monitor or control.

You acknowledge that access to such tools is provided “as is” and “as available”, without warranties except where such warranties cannot legally be excluded.

Your use of optional third-party tools is subject to the terms provided by the relevant third-party provider.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

Third-party websites are not controlled by us.

We are not responsible for the content, accuracy, availability, privacy practices or policies of third-party websites.

Any transaction or interaction with a third-party website is subject to that third party's own terms and policies.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, feedback, reviews, photographs or other materials to us, you agree that we may use them for legitimate business purposes, including improving our products and services and, where appropriate, displaying customer reviews or promotional content.

You remain responsible for the content you submit.

You must not submit content that is unlawful, defamatory, infringing, misleading, abusive, obscene or otherwise inappropriate.

We reserve the right to remove content that violates these Terms or applicable law.

Nothing in this section affects any mandatory rights you may have under applicable law.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

We process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability.

We reserve the right to correct any errors or omissions and to cancel or modify orders affected by an obvious error, where permitted by applicable law.

If we cancel an order after payment has been received, we will refund the amount actually paid by the customer for the cancelled order in accordance with applicable law.

SECTION 12 – PROHIBITED USES

In addition to other restrictions contained in these Terms, you are prohibited from using the website or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in unlawful acts;

(d) to infringe our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame or discriminate against others;

(f) to submit false or misleading information;

(g) to upload or transmit malicious code;

(h) to interfere with the security or operation of the website;

(i) to attempt to gain unauthorised access to the website or related systems; or

(j) to engage in fraudulent transactions or activities.

We reserve the right to terminate or restrict access to the Service for violations of these Terms, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the website will always be available, uninterrupted, secure or error-free.

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental or consequential losses arising from the use of the website or products purchased through it.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights and any liability for which exclusion or limitation is prohibited by applicable law.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ADRIANO MENEGHETTI and its representatives from claims, losses or expenses arising from your unlawful use of the website, your violation of these Terms or your infringement of third-party rights.

This provision does not limit any mandatory consumer protection rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions shall remain in full force and effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or by us.

You may stop using our website at any time.

We may suspend or terminate access to the website where permitted by applicable law, including in cases of fraud, misuse, unlawful activity or violation of these Terms.

Any provisions which by their nature should survive termination shall remain effective.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with any policies or operating rules published by us on the website, constitute the agreement governing your use of the Service.

If any provision of these Terms conflicts with a mandatory provision of applicable consumer law, the mandatory legal provision shall prevail.

SECTION 18 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of Italy.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the laws of your country of habitual residence where such protections cannot legally be excluded.

Nothing in these Terms limits your right to bring proceedings before any court that has mandatory jurisdiction under applicable consumer protection law.

SECTION 19 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms from time to time.

The updated version will be published on this page with the applicable revision date.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to: